Customer Care: Reducing Costs with Mobile Device Management

Customer Care, while a significant expense, is also an opportunity for differentiation and strategic advantage in an increasingly commoditized market. As phones become more complex, the challenges of providing cost effective customer care will increase. With the right tools, it is possible to reduce customer care costs and also deliver a better subscriber experience.

Learn how mobile device management addresses the following customer care issues:

• Phones ship with bugs: firmware updates over the air can fix those bugs and help eliminate recalls and support calls

• Initial setup is hard for many consumers: configuration management reduces the time it takes CSRs to help subscribers set up a new phone

• New services can be frustrating and hard to set up: mobile device management can help reduce subscriber frustration and increase update of new services

Who should attend:

• Mobile operator executives

• Mobile operator customer care

• Analysts, reporters and others with an interest in customer care and mobile device management