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Subscribers
use mobile phones for advanced services
such as email, web
browsing and navigation. But due to
the complex configurations of these
services
on smartphones, costs of support are
growing faster than revenue. For example,
common
calls to frontline support include:
My picture
messaging is broken ==> MMS
settings incorrect
I can’t check company email ==> ActiveSync
configuration incorrect
I can’t browse the Internet ==> APN
configuration incorrect
For subscribers,
configuration calls are long, complicated
and frustrating.
For mobile operators, customer service
representatives (CSRs) waste time
with inefficient inter-person dialog,
without direct access to the phone.
Having subscribers manually check
and change parameters on the phone
is excessively time-consuming, especially
when applications such as email have
multiple, non-intuitive settings.
Mobile Check and
Correct utilizes InnoPath’s
ActiveCare Solution to communicate
between the network and phone, giving
Customer Service Representatives
the ability to view, change, and
correct configuration settings without
asking subscribers to manually check
and input parameters.
Mobile Check and Correct
- Removes
the need for inefficient inter-person
dialog
- Gives CSRs the ability to look
into a device
- Reduces troubleshooting times
- Automatically compares current
settings with expected settings
- Alerts CSRs to incorrect settings
- Remotely reconfigures subscribers
phones
- Removes manual processes
- No longer relies on subscribers
to be experts on their own devices
Mobile Check and Correct Saves Money
Over a five year
planning period, InnoPath’s
Mobile Check and Correct will save
a typical Tier-1 operator over $1
Billion in OPEX. And, the solution
is deployable today, able to make
a difference in near-term savings.
Read more about the ROI of MDM at:
http://www.innopath.com/pdf/stratecast_care_roi.pdf
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