You cannot fix a phone unless you know what it is. Mobile Check lets you know
exactly what you are dealing with. No more depending on subscribers who tell
you they have an Operator Branded 3 Megapixel phone, no more mistakes, no more
frustration, no more wasted time. Most subscribers don’t know what handset they have, much less what version of firmware they are running, so why bother asking? Mobile Check lets you go straight to the source.

Mobile Check

• Accelerates problem identification
• Distinguishes between symptoms and causes
• Gives CSRs an accurate starting point for trouble-shooting
• Improves first time resolution
• Improves customer satisfaction
• Results in shorter calls

Mobile Check gives your customer service representatives the ability to see into the phone, without having to depend on often mistaken subscriber reports. Just knowing the exact make, model and firmware version alone gives the CSR a powerful advantage and with IVR integration this information, and more, can be available for your care agent on a fully populated screen by the time the subscriber gets through the queue and is ready to be served.

A key component of the InnoPath ActiveCare Solution, Mobile Check utilizes standard mobile device management protocols to communicate between the ActiveCare Server and the subscriber’s phone. It reports the specific configurations and combinations of hardware, platform, operating systems, software, applications, etc unique to each customer. With Mobile Check, CSRs can remotely detect specific device data in order to provide relevant help to subscribers.