What
if....
...you could lock and wipe handsets lost by your customers?
...you could backup those handsets before you did so?
...you could autodetect new devices or SIM cards on your
network?
...you could configure application and data settings over
the air?
...you could update firmware and applications over the
air?
...you could painlessly offer new applications and UIs
to your
customers and remotely manage the software on the customer
handset?
You can.
InnoPath’s Integrated Mobile Device Management Server
provides solutions to these and other challenges, offering
operators a platform serving carriers, enterprises, and
consumers, a platform enabling end-to-end, full lifecycle
management - resulting in decreased operational expenses,
enhanced top-line growth and ultimately increased customer
satisfaction and competitiveness.
InnoPath’s IMDM Server Suite
InnoPath’s Integrated Mobile Device Management (iMDM)
suite, a second generation product combining years of Tier
1 deployment experience with its first generation MDM and
DUOS servers, provides operators, enterprises, and handset
OEMs with the scalable foundation upon which they can deploy
a complete set of MDM applications for their employees
and customers. We provide a single end-to-end management
solution that covers all aspects of the lifecycle management
of mobile devices, both feature phones and smart phones.
InnoPath’s iMDM Server offering supports initial
device discovery, device configuration, the ability to
remotely diagnose the device for problems, downloading
new firmware if required (FOTA), the ongoing management
of applications including the overall user interface, as
well as securing the device if lost or providing a means
by which critical data can be restored. One of the more
powerful capabilities of InnoPath’s solution is the
ability to create a workflow, merging together a set of
actions such as firmware and configuration updates. Some
capabilities, such as FOTA, configuration and diagnostics
directly impact the bottom line in the form of OPEX savings,
while new capabilities such as security and software management
are tied to new revenue opportunities.
InnoPath’s Solution
InnoPath is unique in offering both a server and a client
solution, drawing on its client deployments to develop
a more robust, more fully-featured server, as well as
the server driving client innovation. For its server,
the company has taken a foundational approach, as opposed
to simply bolting together applications, by focusing
on building an extensible and scalable platform on top
of which the operator may deploy different MDM applications.
The server offers industry leading scalability, resiliency,
and flexibility, based on over five years of deployment
experience at multiple Tier 1 operators serving tens
of millions of subscribers. It may be deployed by network
operators for their consumers or as a hosted solution
for business customers. Alternatively, it may be deployed
as an enterprise solution by an SI. The modular, scalable
and flexible basic architecture of the platform
help iMDM support and drive rapid innovation and integration.
Why iMDM
Integrated MDM provides the operator or enterprise with
the ability to lifecycle manage all aspects of a mobile
device. It permits MDM applications to seamlessly work
together by introducing workflow management, the orchestration
of various MDM actions. The common infrastructure reduces
redundancies and maximizes efficiency. Finally, it provides
a common user experience across all MDM applications.
| Platform |
| Standards Compliance |
Full OMA-DM capabilities and open backends
such as WSDL, Java APIs and JMS, insuring interoperability
and streamlined deployment. Full SMPP and SNMP support. |
| Workflow Management |
Permits customization of workflows across multiple
MDM applications, increasing efficiency and minimizing
the probability of error. |
| Configuration Dictionary |
Maintains all information needed to manage configuration
of OMA-DM applications on mobile devices (across device
models and handset vendors). Permits operator to configure
and diagnose new applications (e.g. Wi-Fi) without
iMDM software upgrade. |
| Multiple Tenancy |
Offers security, data separation, and SLAs for enterprises
or MVNOs sharing an operator’s server. |
| Administration |
Operational features such as system customization,
throttling and priority Management, comprehensive access
control, policy management, and reporting and logging. |
| High Availability |
HA-ready configuration with horizontal and vertical
scalability, as well as deterministic performance under
load and subscriber growth. |
| Automatic Device Detection |
Detects new devices or SIM swaps as they are attached
to the network. Upon such detection, operators can
easily trigger mobile device management actions or
a workflow to perform multiple actions. |
| Device Capabilities Repository |
Maintains a comprehensive and up-to-date profile
of each and every device model in the operator’s
network. All iMDM applications refer to the repository
to obtain device capabilities information before executing
device management actions. |
| Applications |
| Challenge |
Application |
Why InnoPath iMDM? |
| Reliable, convenient, and secure upgrades to device. |
Firmware
Manager (FOTA) |
Proven and scalable implementation, with over five
years of error-free update experience.
Comprehensive feature set with industry-leading
performance. OMA DM, FUMO, and OMA DL.
|
| Ability to set up and configure device remotely. |
Configuration Manager |
Ease of provisioning new data services and reconfiguration
after FOTA or diagnostics.
Simplifies customer service interactions, resulting
in reduced support costs, greater customer satisfaction
and reduced churn. Supports OMA-DM, OMA CP, Nokia.OTA
and other proprietary protocols.
|
| Ability to remotely view device configuration and
event logs over the air as well as optimize device
and application performance |
Diagnostics Manager |
Configuration Diagnostics permits customer care representatives
to diagnose and fix handset problems, shortening call
times and increasing satisfaction.
Event Diagnostics permits the operator to gather
handset operation data and network performance
data, permitting quicker resolution of handset
bugs and network performance issues.
Tracking, OMA-DM (Diagmon).
|
| Increasing demand for both enterprise and consumer
security features and services. |
Security
Manager |
Lock-and-wipe, alarming, and backup-and-restore increase
customer satisfaction and protects network assets.
OMA-DM and OMA-DS based implementation.
|
| Manage applications for enterprises and consumers. |
Software Manager |
Full control over applications across multiple platforms
and OSs, including installation, activation, de-installation,
de-activation, and licensing, as well as dependency
and policy management. UI customization and virus protection
are expected early uses of software management.
Tracking, OMA-DM (SCOMO).
|
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