InnoPath Promises Better Support for Next Generation 4G/LTE Mobile Broadband Devices

Company’s ActiveCare Receives 2009 4GWE LTE Visionary Award for Delivering Exceptional Value for LTE Networks

Sunnyvale, California, November 10, 2009  – InnoPath Software announced today that Technology Marketing Corporation (TMC), a global integrated media company, in conjunction with Crossfire Media, has named the company’s ActiveCare for LTE as a recipient of the 2009 LTE Visionary Awardpresented by its 4GWE Web site.

InnoPath’s ActiveCare is the first Over-the-Air (OTA) frontline care solution for mobile operators. A clean sheet design, ActiveCare was designed to be network agnostic, supporting GSM, CDMA, WiMAX and LTE. It creates a real-time connection between the phone and the operator’s help desk, facilitating configuration, troubleshooting, updates, and security. This capability reduces call time and engenders a more professional care experience by improving first time problem resolution and avoiding follow-up calls. The ability to provision next generation 4G LTE devices in real-time across an all IP infrastructure Over-the-Air is a unique capability of ActiveCare.

“InnoPath’s achievements in advancing 4G through LTE development is worthy of being selected as recipient of the 4GWE LTE Visionary Award,” said Carl Ford, co-founder and community developer, Crossfire Media. “InnoPath is an innovator and one to watch for the next evolution of solutions.”

ActiveCare, InnoPath’s standards based customer support offering, because it is a complete, end-to-end solution, can change and grow with evolving network operator business requirements. Unlike other device management solutions, ActiveCare can manage phones and devices already in the hands of subscribers, accelerating deployment and providing better support for open market devices. The ROI for OTA-enabled customer care has been proven in a study by the analyst firm Stratecast which places the annual global operator exposure for frontline support at over $25 billion, much of which may be saved through solutions such as ActiveCare. Interested parties can review a copy at http://www.innopath.com/care.

The 2009 LTE Visionary Award winners are published in the October 4GWE e-newsletter and on the 4GWE Web site. Other companies receiving awards this year include Ericsson, Spirent, and Motorola.

For more information, please visit www.tmcnet.com.

About InnoPath

InnoPath, the global leader in Over-the-Air delivery of customer care, helps operators and mobile device makers reduce support costs while providing a better end-user experience by diagnosing, updating and fixing mobile phones and other devices Over-the-Air. InnoPath products help shorten or prevent support calls and drive first call resolutions. The company’s extensive experience in production Tier-1 networks helps ensure rapid and successful deployments in large, complex environments. With a proven value proposition, the payback time for an operator deploying our solution is usually less than one year. Our customers include AT&T, Verizon, Sprint, Samsung, LG, KDDI, Tata Teleservices and China Telecom. Discover more at our website, www.innopath.com, and our blog, The CSR, at http://thecsr.blogspot.com/.

About TMC

Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online .  TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines.  TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends.  TMCnet has ranked within the top 3,000 in Quantcast's Top U.S. sites, placing TMCnet in the nation’s top .03% most visited Web sites. In addition, TMC produces ITEXPO, 4GWE Conference (in conjunction with Crossfire Media), Digium|Asterisk World and AstriCon (in conjunction with Digium), and Communications Developer Conference.