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InnoPath Demos Over-the-Air Customer Care to Open Mobile Alliance Standards Group
Recent Event Highlights Practical Application of OMA Standards
SUNNVYALE, Calif., July 7, 2009 – InnoPath
Software, the leader in over-the-air customer
care for mobile devices, led the first ever OMA-DM
interoperability demonstration at the recently
completed OMA meeting in Boston. The company
successfully demonstrated its next-generation
OMA-DM ActiveCare server with handsets from Nokia
running Symbian S60 and from HTC running Windows
Mobile 6.1, highlighting interoperability across
devices and networks as well as broad industry
support. With smartphones costing up to 4x as
much to support as traditional featurephones,
the ability to effectively support these advanced
devices validates InnoPath’s ActiveCare
business model for operators, and is proof of
the utility and deployability of OMA-DM standards.
This tie between standards development and practical
use is critical for network operators and device
makers.
The demo included five key OMA-DM enabled care
capabilities:
- Mobile Check, where the phone is ‘pulsed’ for
vitals. This capability is based on the Connectivity
Management Object 1.0 (Approved Enabler) and
Diagnostics Monitoring 1.0 (draft).
- Mobile Check and Correct for both ActiveSync
and public email, saving up to 14 minutes on
email support calls. This capability is based
on Device Management 1.2 (Approved Enabler).
- Mobile Software Management for lifecycle
software management, permitting operators to
play a vital role in the application delivery
ecosystem. This capability is based on the
Software Component Management Object 1.0 (Candidate
Enabler).
- Mobile Lock and Wipe for securing the phone.
This capability is based on the Lock and Wipe
Management Object 1.0 (Candidate Enabler).
The Nokia E71 is a leading smartphone based
on Symbian and now available from AT&T (E71x).
It runs a Native OMA-DM client. The HTC Tytn
II (aka AT&T Tilt) is a widely available
Windows Mobile phone, and was demonstrated with
InnoPath’ standards-based ActiveCare Client.
This client is unique in that it may be loaded
onto the phone by the handset vendor or pushed
to the phone once it is in the hands of the subscriber,
allowing network operators to manage devices
that may not have left the factory with device
management clients installed.
Link to the OMA presentation on the interoperability
demo:
http://www.openmobilealliance.org/documents/InnoPath%20OMA%20DM%20-%20Live%20Demonstration.pdf
Link to a video of the HTC/Windows Mobile component
of the demo:
http://www.youtube.com/watch?v=96DiZ8tWkso&fmt=18
Link to a video of the Nokia/Symbian component
of the demo:
http://www.youtube.com/watch?v=TZ7Im0a3v98&fmt=18
Link to a flash on InnoPath ActiveCare: www.innopath.com
About InnoPath
InnoPath, the global leader in advanced Mobile
Device Management, helps operators and mobile
device makers reduce support costs while providing
a better end-user experience by offering a unique
end-to-end over-the-air customer care solution.
Our products reduce support call time and help
drive call avoidance. InnoPath’s extensive
experience in production Tier-1 networks helps
ensure rapid and successful deployments in large,
complex environments. With a proven value proposition,
the payback time for an operator deploying our
solution is usually less than one year. Our customers
include AT&T, Verizon, Sprint, Samsung, LG,
KDDI, Tata Teleservices and China Telecom. Discover
more at our website, www.innopath.com ,
and our blog, The CSR, at http://thecsr.blogspot.com/ .
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