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InnoPath Software Extends Mobile
Device Management to Mobile Subscribers and Tier
1 Support Personnel - 
Company to Demonstrate Self-Care / CSR Portal at CTIA Wireless 2008
Sunnyvale, California, March 18, 2008 – At
the upcoming CTIA Wireless 2008 conference in Las
Vegas, NV, InnoPath Software, the leader in Mobile
Device Management (MDM), will demonstrate advanced
customer care functionality based on its industry
leading iMDM platform. For the first time, MDM functionality
is extended to the subscriber and to the operator’s
Tier 1 customer support personnel through a scalable
and customizable portal architecture.
InnoPath’s new customer care portal eliminates
the customer service barrier by introducing a personalized,
easy-to-use web-based MDM interface for subscribers
and front-line customer care personnel. Subscribers
can now self-manage their feature phones and smart
phones, including remote diagnosis and repair of
device configuration problems, or lock and wipe the
device if it is lost or stolen. By placing these
capabilities in the customer’s hands, the self-care
portal reduces service calls, increases customer
satisfaction, and simplifies the introduction of
new services.
Mobile operators further benefit as front-line customer
care personnel using the same portal technology can
diagnose and fix problems with one click, offer new
services, and turn on premium handset features. The
easy-to-use portal also eliminates the need for advanced
training, thus reducing up-front MDM deployment complexity
and associated costs.
The portal helps address acute operator financial
pains, including costs for unnecessary handset returns,
firmware updates, and lengthy support calls. InnoPath
calculates that these costs add up to over $5.5 billion
dollars annually, the majority of which are addressable
via MDM. These new customer care capabilities build
upon existing firmware update (FOTA) and configuration
management deployments at leading operators including
AT&T and Verizon Wireless.
"Suppliers that understand the needs of operators
to improve upon customer service, and can transition
Mobile Device Management from a service that's limited
to a few, highly-skilled CSR individuals, to one
that extends broadly across multiple tiers of the
organization and out to the subscriber, recognize
the requirements of customer service in today's more
complex mobile environment," said Stephen Drake,
Program Director, Mobile Enterprise at IDC. "Such
a transition will go a long way to furthering device
management acceptance and use within the operator’s
customer care organization."
InnoPath will be demonstrating its complete suite
of standards-based server and client solutions for
both consumer and enterprise deployment at CTIA Wireless
2008 from April 1-3, Hall C4, Booth 3650.
The company is also announcing two upcoming webinars
focusing on MDM-driven customer care. The first,
on April 17, will be in conjunction with IDC, while
the second on May 13 will offer InnoPath’s
perspective on operator challenges and MDM-based
solutions. Further information is available at www.innopath.com/webinars.
About InnoPath
InnoPath Software, the leader in Mobile
Device Management (MDM) solutions, enables wireless
carriers and mobile device manufacturers to transparently
deliver and support current and future revenue generating
services. InnoPath was the first company to commercially
deploy firmware over-the-air mobile device management,
and its standards-based iMDM Solutions Suite uniquely
permits carriers to combine configuration, diagnostics,
security, and application management for lifecycle
delivery of services into a single integrated workflow.
Hundreds of millions of active subscribers are experiencing
the value of InnoPath patented solutions through
leading carriers including AT&T, China Unicom,
KDDI, and Verizon, and device manufacturers that
include Foxconn, Kyocera, LG, NEC, Nokia, Panasonic,
Pantech, Samsung, Sanyo, Sharp, Sony Ericsson, and
Toshiba. Headquartered in Sunnyvale, California,
InnoPath is privately held with offices in China,
Japan, Korea, Europe, and Brazil. In August of 2007,
Inc. Magazine named InnoPath one of the fastest growing
companies in America. For more information, visit www.innopath.com.
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